Shipping Policy

At HUSH, we aim to deliver your order safely and as quickly as possible.

Shipping Charges

We provide free shipping on orders with a final order value above ₹999.

For orders valued at ₹999 or below, the applicable shipping charge will be calculated and displayed at checkout before payment.

The free-shipping eligibility is determined after applying any discounts, coupons or promotional offers.

Order Processing

After your order is confirmed, it will be prepared and handed over to our delivery partner.

Orders are not processed or dispatched on public holidays. During sales, launches or periods of high demand, order processing may take longer than usual.

Estimated Delivery

The estimated delivery timeline will depend on your delivery location, pin-code serviceability and the courier partner.

Any delivery date communicated at checkout or through tracking notifications is an estimate and may be affected by unforeseen courier, weather, regional or operational delays.

Order Tracking

Once your order has been dispatched, tracking details will be sent to the mobile number or email address provided while placing the order.

Tracking information may take some time to become active after dispatch.

Address Changes

Please verify your name, complete address, pin code and phone number before placing your order.

If you need to request an address correction, contact us as soon as possible at natashavora11@gmail.com. Address changes cannot be guaranteed once an order has been dispatched.

Delayed or Missing Orders

If your order is delayed beyond the estimated delivery period or the tracking status has not been updated, contact us at natashavora11@gmail.com with your order number.

Our team will coordinate with the courier partner and assist you with an update.

Failed Delivery Attempts

Please ensure that someone is available to receive the order and that the phone number provided is reachable.

If delivery is unsuccessful because of an incorrect address, an unreachable phone number, refusal to accept the order or repeated failed delivery attempts, the order may be returned to us.

Additional shipping charges may apply if the customer requests redispatch of a returned order.

Damaged or Tampered Packages

If the outer package appears damaged, opened or tampered with at the time of delivery, please take photographs or a video before opening it.

Report the issue within 7 days of delivery by emailing natashavora11@gmail.com with your order number and supporting photographs or videos.

Contact Us

For questions about shipping or delivery, contact:

Email: natashavora11@gmail.com

Please include your order number in all communication so our team can assist you quickly.