Return and Refund Policy

At HUSH, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 7 calendar days of delivery.

Return Eligibility

To qualify for a return:

• The return request must be raised within 7 days of delivery.

• The product must be unused, unworn and in its original condition.

• All original packaging, tags and accessories must be included.

• The product must not be damaged, scratched or altered after delivery.

• Proof of purchase or the original order number must be provided.

Products showing signs of wear, misuse or damage caused after delivery may not be eligible for a refund.

How to Request a Return

Email us at natashavora11@gmail.com with:

• Your full name

• Order number

• Product you wish to return

• Reason for the return

• Photographs or a short video of the product and packaging

Our team will review your request and share the return pickup details.

Please do not send a product back independently without receiving return instructions from us.

Return Pickup

Once your return request is approved, we will arrange a pickup from the original delivery address, subject to courier serviceability.

Please ensure that the product is securely packed with all original packaging, tags and accessories before handing it to the pickup partner.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery at natashavora11@gmail.com.

Include your order number and clear photographs or a video showing the issue. After verification, we will arrange a return and provide an appropriate resolution.

Refunds

Your refund will be initiated once the return pickup has been successfully completed.

Refunds for prepaid orders will be processed to the original payment method. For Cash on Delivery orders, we may request your UPI or bank account details to process the refund.

After the refund is initiated, it may take approximately 5–10 business days to reflect in your account, depending on your bank or payment provider.

Refund Deductions

Any product returned without its original packaging, tags or accessories, or found to be used or damaged after delivery, may be refused or may not qualify for a full refund.

Contact Us

For return or refund assistance, contact:

Email: natashavora11@gmail.com

Please mention your order number in all communication so our team can assist you quickly.